BPO | KPO
( Business Process Outsourcing | Knowledge Process
Outsourcing) Centrafest provides high quality outsourcing services
covering business process (BPO)as well as knowledge process
outsourcing (KPO) and technology solutions to businesses
large & small.
Centrafest provides high quality
outsourcing services covering business process and technology
solutions to businesses large & small. Our business process
management services are designed to provide you cutting edge
outsourcing solutions, thereby bringing you significant cost
savings in the long term.
Centrafest is dedicated to long-term outsourcing partnerships
with its clients through a personalized service delivery model.
We specialize in providing Business Processing Outsourcing
Solutions in areas of
2) Data Conversion
3) Data Processing
4) Web Content Management
5) Database Marketing
with an inspiring record of being able to blend multi-domain
skills into our offering. Centrafest has customized solutions
for different industry verticals, thereby bringing you
solutions, which are tailor made to client needs.
We understand that timely access to business documents
ensures the smooth functioning of an organization.
Today's fast paced dynamic business environment demands that
organizations adopt a document management system that keeps pace
with its growth, in the absence of which, administrators and network
consultants feel handicapped.
We provide you with the best in industry Data Management Solutions.
Centrafest offers the following Data Management Services:
Business Process Outsourcing (BPO) is the management technique of
delegating some or all of a particular business process to a third
party. Major benefits include improved processes, capital savings
and reduced cost and the freeing up of management time to focus on
more core activities.
We provide all the functions necessary to handle a wide range of
processes including scanning, data capture and handling, inbound and
outbound call centers and transactional processing. We have
extensive operations in the Asia allowing processes to be managed at
the best possible performance/price ratio.
To enable global businesses, deliver exceptional customer experience
and business processes, by unlocking India's intellectual capital.
( BPO & KPO Division) :
To be the global benchmark in customer service and business process
outsourcing, by embodying quality as a way of life.
To be an employer of choice by creating an environment of
empowerment, development, excellence and fun.
To consistently deliver outstanding value to shareholders.
To contribute to the community and meaningfully improve lives.
Live by the Customer
Derive and convey genuine pleasure in serving customers and their
Exceed customer expectations on all key performance metrics.
Deliver an outstanding end-user experience.
Add value to customers' businesses.
Create and thrive in an environment of constant stretch.
Demonstrate speed of execution and result orientation.
Display initiative and self leadership.
Proactively utilize uncertainty, ambiguity and change as
opportunities for growth.
Respect for People( BPO & KPO Division) :
Demonstrate uniform behavior across all levels.
Create an enabling environment of meritocracy.
Value other people's time.
Practice professional etiquette and courtesy.
Emphasize team success over individual triumphs.
Acknowledge courage of constructive dissent.
Passion and Excellence
( BPO & KPO Division):
Exude pride and ownership towards Centrafest.
Celebrate every success and milestone.
Demonstrate high energy and enthusiasm.
Engage extensively across functional levels to attain common
Be the benchmark of excellence for others.
Management by Facts & Data ( BPO &
Install processes, systems and measurement metrics.
Evaluate, measure and review constantly.
Make critical decisions with high granularity of information.
Ensure consistency and accuracy of data.
Eliminate ad-hoc and piece-meal decisions.
Cost Effectiveness ( BPO & KPO Division):
Be guided by profit maximization motives.
Build a lean organization and eliminate waste wherever possible.
Optimally allocate and utilize resources.
Integrity and Openness( BPO & KPO
Value truth, honesty, transparency and consistency in words and
Keep commitments and meet deadlines.
Own actions and accept mistakes and failures.
Dare to take difficult and unpopular decisions in the interest of
Act, decide and communicate based on organizational interests, not
Readily share knowledge, ideas, and expertise.
Support discretion about sensitive or confidential data with valid
reasons for non disclosure.
Web Content Management ( BPO & KPO Division):
Web sites are an integral part of an organization's operations.
The right web content management solution can enable your
organization to save time and money, improve communications,
strengthen business relationships, and increase revenues.
We design and deliver creative web content management solutions
for our clients to provide the scalability, flexibility to meet
future site requirements.
Database Marketing ( BPO & KPO
Centrafest offers database marketing solutions to its clients. It
helps to target your market-segment more precisely which in turn
increases customer-satisfaction, saves money, and improves
business-performance in the long run.